- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
Post: Dr Jefferies & Partners, 286 Munster Road, London, SW6 6BQ, GB
Telephone: 0203 953 6661
Email: [email protected]
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Payment details (including card or bank information for transfers and direct debits)
- Health information (including dietary requirements, allergies and health conditions)
We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
- Genetic information
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure — You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing — You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests — we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
As a regulated healthcare provider offering Herbal Medicine, Nutritional Therapy, and Frequency Specific Microcurrent (FSM) therapy, I have a legitimate interest in collecting and processing clients’ personal and health information to deliver safe, effective, and individualised care. The benefit of collecting accurate health histories, medication lists, dietary information, and symptom records are clinically necessary to assess suitability for treatment, identify contraindications, tailor protocols, and monitor outcomes. Without this information I cannot fulfil my duty of care. Collecting it also enables appropriate referral to other healthcare professionals where needed, supporting continuity of care and client safety.
Why benefits outweigh risks:
The information collected is directly proportionate to the clinical need — I do not collect data beyond what is required for safe practice. Processing is conducted under strict confidentiality in line with professional standards (BANT, CNHC and relevant professional body codes of conduct). Data is stored securely, access is limited to me as the sole practitioner, and clients are informed of how their data is used. The risk of not processing this information — potential harm from contraindicated treatments or missed red flags — materially outweighs the privacy impact of its collection.
Balancing client interests:
Clients retain the right to access, correct, or withdraw their data at any time. No data is shared with third parties without explicit consent, except where there is a legal or safeguarding obligation. My need to process health data does not override clients’ rights; rather, it exists to protect them.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Recognised legitimate interests — our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients is: we need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).
Where we get personal information from
- Directly from you
- Health care providers
How long we keep information
8 years from the date of the last consultation.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: [email protected]
Telephone: 0203 953 6661
You can view our data complaints procedure at this link: https://ico.org.uk/make-a-complaint
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
